Warranty Information

Our goal is to sell you the most suitable piece of equipment to satisfy your office/classroom needs, and to support the equipment effectively with supplies and service.

All equipment sold by IPS global will be represented in conjunction with factory specifications. We will supply any and all information available regarding these equipment specifications. Along with this information we will make recommendations on equipment based on our experience in selling and servicing the equipment.

We strongly advise you to consult with your IT professional prior to any equipment purchase from any supplier to ensure that the equipment will work in conjunction with your particular configuration. This includes connectivity, system requirements and operating systems.

We do not involve ourselves with your specific connectivity issues. The connectivity and networking issues that your company/organization faces are unique to your particular situation. For liability concerns, we do not involve ourselves with any of your proprietary network settings.

We are not responsible for equipment that has been ordered through us that does not meet your company or organizations' requirements. Please be aware that any equipment returned to IPS global due to conditions other than it is not working properly will be subject to a 20% restocking fee.

 


Equipment Delivery and Setup

IPS global can provide delivery and set up for any of your equipment needs. Please check with your IPS global account representative to arrange any delivery needs. Additional hardware may be required based on your specific set up needs.

Equipment will be placed at your location and plugged in, provided that grounded outlet is within 6 feet of the base of the equipment. All transporting devices, tabs, tape, etc. will be removed and toner/ink, if applicable, will be installed in the machine.

All software installation, drivers, etc. are the responsibility of the customer. Most manufacturers provide up-to-date driver and firmware on their web sites. HP information is found at www.hp.com under the Support & Drivers tab.

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